After emailing Forgeworld when thsi all started, that was the reply I received today from:
Forge World (UK) <forgeworld@gwplc.com>
Yeah, they were out of Service Level from the industry norm for Emails, but I have a feeling they needed time to create an official response template, and then work through the flood of order related questions too. Plus, the "panic" buying may have caused an increase in Email volume for orders, and non-order inquiries were probably lower priority for their small customer service staff.