heresy cruiser arrived... heresy indeed, that's officially the last time i'm ever buying from shapeways again...
I'll post this here for you guys so you know what happened:
*email sent to shapeways wed 3rd june 2020*
[spoiler]this is possibly the worst print i have ever received from you.
I have ordered frosted ultra detail in the past and have +/- been satisfied with the result.
however this model was ordered in the new(new to me anyhow) smooth fine detail which I was led to believe via your info pages is essentially a proxy for the older now oop fud stuff...
please look at the attached images.

seriously, how can this be called either smooth or fine detailed? its worse than the old cheap white versatile plastic prints I once ordered in the past...
the detail seemed very rough at first so I gave it a very light spray to get a better shot for you.
but before you suggest it was simply 'oversprayed' you can see that a lot of the detail is as it should be, the whole bottom half and back of the model is the real issue...
Also, yes, it was thoroughly cleaned with a toothbrush in mild detergent and left in the light to dry for two hours.
in the past when this happened a replacement model was sent.
I do not want another model.
I want a full refund.
let me know if the faulty product needs to be returned.
[/spoiler]
hopefully i'll get my money... guess time will tell but let it be a warning to you of the fickle nature of shapeways...